Privacy Policy Effective Date: January 14, 2025 At 54 Help Desk, we prioritize your privacy and are committed to safeguarding your information. This policy outlines how we collect, use, and protect your data, including through SMS communication. Information We Collect We may collect personal information such as your name, phone number, email address, and communication data related to IT support and system alerts. How We Use Your Information The information we collect is used to facilitate internal communication, provide technical support, send notifications about IT tickets, system updates, and alerts, and to improve our services. SMS Communication Policy By providing your phone number, you consent to receive SMS messages from 54 Help Desk. These messages are sent only to employees who have voluntarily opted in. You can opt out of SMS communication at any time by replying STOP or contacting support. We do not share, sell, or rent your phone number or consent data with any third parties. SMS Terms & Conditions By opting into SMS communication, you agree to the following terms: - You will receive messages related to IT updates, system alerts, and internal notifications. - Messaging frequency may vary depending on operational needs. - Standard message and data rates may apply. - To opt out at any time, reply STOP. For assistance, reply HELP or visit [https://five4.us] - For our full privacy policy, visit [https://five4.us/privacy-policy] - For our Terms of Service, visit [https://five4.us/terms] Data Security We take data security seriously and employ measures such as encryption and access controls to protect your information from unauthorized access or misuse. Your Rights You have the right to request access to your data, correct inaccuracies, or stop SMS communication at any time by replying STOP. For additional assistance or inquiries about your information, please contact support. Policy Updates This Privacy Policy may be updated periodically. Changes will be posted on our website, and significant updates may be communicated through other channels. Contact Us For questions or concerns about this policy, please contact us: - Email: support54@krm-inc.com - Phone: 816-627-3952 - Website: [https://five4.us] SMS Communication Details Messages are sent as needed for IT updates, and message frequency may vary. Standard messaging and data rates may apply. For assistance, reply HELP or contact us directly. © 2025 54 Help Desk. All rights reserved.